Frequently Asked Questions About Your Legal Rights
We collect your name, email, date of birth, phone number and registered address to verify your identity and eligibility. Payment method details (DANA, OVO, GoPay, QRIS account info) are stored securely. We do not sell or share this data with third parties outside our payment and support systems.
Yes. Open live chat or email support with your username and request a data export. We provide your complete account history, transaction log, chat records and gameplay summary in a standard format within 30 days, free of charge.
Withdrawals to DANA, OVO, GoPay and QRIS usually clear within 2 to 4 hours after verification. Bank transfers may take 1 to 2 business days depending on your bank. We confirm the status in your account transaction history.
Contact support with your username to request permanent account closure. We disable login access immediately and retain your data for 3 years for dispute resolution. Remaining wallet balance is returned via your original payment method within 10 business days.
We use session cookies to keep you logged in and essential cookies for site function. Analytics cookies measure usage patterns. You can disable non-essential cookies in privacy settings. Essential cookies cannot be turned off without losing account access.
Access to certain games, payment methods and features may be restricted in your region under local regulation. Your lobby is configured automatically based on your registered location. Support can clarify which features apply to you.
Log into your account, go to Settings, and update your email, phone or address directly. Identity verification documents (name, date of birth) cannot be self-edited; contact support with proof to request a change.
